All refund and cancellation requests must be submitted to [email protected] and should include the email address AND order number OR first & last name used for the order so the request can be processed correctly.
Refunds can only be processed within the 30 days of the money-back guarantee.
Following a successful refund request, the full purchase price will be refunded automatically to the credit / debit card you used at the time of your purchase. The refund usually appears within 48 hours on your card statement, however same banks may take up to 7 days to show the successful refund.
The Parent Academy / Trainingsprogramm für Super-Eltern / Academia de Padres can be cancelled at any time going forward for the next period while refunds for previous periods are excluded if no refund request was made within 30 days of the respective payment.